About me

"I am very much looking forward to start new collaborations."

Hi, nice to meet you I am Silvia. After working as an employee for over 20 years, I can now call myself self-employed for 2 years and can be hired as a freelancer. I am available as a freelance WFM consultant for contact and call centers. I am very much looking forward to new collaborations!

WFM Expert

"Are we having a cup of coffee soon?"

Over the past several years, I have gained extensive WorkForce Management experience. I have extensive product knowledge of three leading workforce management software solutions, including the business process required to ensure that a WFM solution is used to its full potential. Having been on the side of both WFM vendor/partner and WFM user/customer, I have an understanding of the entire chain from product selection to final use. The knowledge of different WFM packages gives me the ability to make the translation to the use of the (new) package in case of a replacement or migration.

I look forward to working together as a WFM consultant to optimize your WFM process!

Curious about exactly what I can do for you?
Then read more about the services I offer or contact me directly.