Consultancy

What I can do for you

As a WFM consultant, I support organizations in the practical design, optimization and use of WorkForce Management systems such as NICE IEX and Genesys WFM. No standard implementation, but a solution that fits your processes and your people.

  • ✔️ (Re)configuring your WFM system so that it really fits in with practice
  • ✔️ Translating processes into workable settings in NICE IEX or Genesys
  • ✔️ Support for the daily use of the system
  • ✔️ Identifying and resolving bottlenecks
  • ✔️ Advice on system selection including review of requirements
  • ✔️ Guidance in switching or reorganizing your WFM environment

Need interim or temporary WFM capacity?

In addition to my consultancy, I can also be deployed as a temporary WFM specialist within your team.
For example if:

- Functional manager WFM
- WFM consultant on a project basis
- Advisor on transition or system selection

Want to work together on a WFM solution that is right and works?