What I can do for you
As a WFM consultant, I support organizations in the practical design, optimization and use of WorkForce Management systems such as NICE IEX and Genesys WFM. No standard implementation, but a solution that fits your processes and your people.
- ✔️ (Re)configuring your WFM system so that it really fits in with practice
- ✔️ Translating processes into workable settings in NICE IEX or Genesys
- ✔️ Support for the daily use of the system
- ✔️ Identifying and resolving bottlenecks
- ✔️ Advice on system selection including review of requirements
- ✔️ Guidance in switching or reorganizing your WFM environment
Need interim or temporary WFM capacity?
In addition to my consultancy, I can also be deployed as a temporary WFM specialist within your team.
For example if:
- Functional manager WFM
- WFM consultant on a project basis
- Advisor on transition or system selection
Want to work together on a WFM solution that is right and works?